Shipping Policy — ZH Fragrances

At ZH Fragrances, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy below for complete details.

Order Processing

• Orders are processed within 1–2 working days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is dispatched, you may receive delivery/tracking updates via WhatsApp or SMS.

Delivery Across Pakistan

We deliver ZH Fragrances products across Pakistan through trusted courier partners.

Estimated Delivery Time:

• Karachi: 2–4 working days

• Major Cities: 3–5 working days

• Other Cities & Areas: 4–6 working days

• Remote Areas: 5–8 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or high order volumes.

Shipping Charges

Shipping charges will be calculated according to your delivery location and will be displayed at checkout.

Any free delivery offer will be clearly mentioned on our website or during promotional campaigns.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders across Pakistan.

Please make sure someone is available at the provided address to receive and pay for the order.

Delivery Address

Customers are responsible for providing a complete and accurate:

• Name

• Phone number

• City

• Complete delivery address

ZH Fragrances will not be responsible for delays caused by incorrect or incomplete delivery information.

Failed Delivery

If an order cannot be delivered because the customer is unavailable, refuses the parcel, or provides an incorrect address, the order may be returned to us.

Additional delivery charges may apply if the order needs to be shipped again.

Damaged or Incorrect Order

If you receive a damaged, defective, or incorrect product, please contact ZH Fragrances within 24–48 hours of delivery.

Please provide clear pictures/videos of the parcel and product so our team can review the issue and assist you according to our return/exchange policy.

Courier Delays

While we work with trusted courier partners, unexpected delays may occur due to weather, public holidays, high order volumes, or other circumstances beyond our control.

We appreciate your patience and understanding.

Contact Us

For any questions regarding your order or shipping, please contact ZH Fragrances through our available customer support channels.

ZH Fragrances — Quality Fragrances, Delivered to Your Door.